Senior Customer Service Agent

Pacifico Assistance Corporation · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 26000 - 28000

Pacifico Assistance Corporation is seeking a highly skilled and experienced Senior Customer Service Agent to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty. Your excellent communication skills and problem-solving abilities will be crucial in resolving customer inquiries and complaints efficiently.

We offer a competitive salary and a dynamic work environment. If you are passionate about customer service and want to make a difference, we encourage you to apply.

Join us and be part of a team that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service by responding to customer inquiries and complaints in a timely and professional manner.,Resolve customer issues and concerns to ensure their satisfaction and retention.,Maintain accurate records of customer interactions and follow up on unresolved issues.,Assist in training and mentoring new customer service agents.,Collaborate with other departments to ensure smooth and efficient customer service delivery.,Stay updated on company policies and procedures to provide accurate information to customers.,Participate in quality assurance activities to maintain high service standards.,Handle high customer volumes during peak periods.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communication, or a related field.,Minimum of 3 years of experience in customer service or a related field.,Excellent communication and interpersonal skills.,Strong problem-solving and decision-making abilities.,Proficiency in English, both written and spoken.,Experience with customer relationship management (CRM) software is a plus.,Ability to work under pressure and meet tight deadlines.,Familiarity with Indonesian culture and customs is a plus.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingCRM SoftwareMultitaskingTime ManagementConflict Resolution
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