Front Desk Receptionist & Sales Support Specialist

Join PREEMINENT AUTO SDN BHD in beautiful Bali as a Front Desk Receptionist & Sales Support Specialist! This is a fantastic opportunity to be the first point of contact for our valued customers while supporting our sales team in delivering exceptional service. You'll be using our CRM system, Salesforce, to manage customer interactions and sales leads, ensuring a seamless experience for our clients. With a vibrant work environment and a team of dedicated professionals, you'll have the chance to grow and develop your skills in a dynamic setting.

As a Front Desk Receptionist & Sales Support Specialist, you'll be responsible for greeting customers, managing appointments, and providing information about our services. You'll also assist the sales team by qualifying leads, scheduling follow-ups, and ensuring our customers' needs are met. This role is perfect for someone who is passionate about customer service and has a knack for building strong relationships.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers at the front desk, providing information about our services and facilities.
• Manage customer appointments and reservations, ensuring a smooth and efficient process.
• Use Salesforce to log customer interactions, track sales leads, and provide data-driven insights to the sales team.
• Assist the sales team by qualifying leads, scheduling follow-ups, and ensuring customer satisfaction.
• Handle customer inquiries and complaints, resolving issues promptly and professionally.
• Maintain a clean and organized front desk area, ensuring a welcoming environment for our customers.
• Collaborate with the sales and marketing teams to support promotional activities and events.
• Stay up-to-date with industry trends and best practices in customer service and sales support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or customer service role, preferably in a sales-oriented environment.
• Proven ability to work well under pressure and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Proficiency in using Salesforce or similar CRM systems.
• Familiarity with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work well in a team and contribute to a positive and collaborative work environment.
• Fluency in English and Bahasa Indonesia is a plus.
• Enthusiasm for customer service and a passion for building strong relationships.

🛠️ Keahlian

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